Community Pharmacy And Management (ER20-22T) Free Notes Download – D. Pharm

 Chapter 1

Community Pharmacy Practice – Definition, history and development of community pharmacy – International and Indian
scenarios

Download Notes

Chapter 2

Professional responsibilities of community pharmacists

Introduction to the concept of Good Pharmacy Practice and SOPs.

Download Notes

Chapter 3

Prescription and prescription handling
• Definition, parts of prescriptions, legality of prescriptions, prescription handling, labelling of dispensed medications (Main label, ancillary label, pictograms), brief instructions on medication usage
• Dispensing process, Good Dispensing Practices, dispensing errors and strategies to minimize them

Download Notes

Chapter 4

Communication skills
• Definition, types of communication skills
• Interactions with professionals and patients
• Verbal communication skills (one-to-one, over the telephone)
• Written communication skills
• Body language
• Patient interview techniques

Download Notes

Chapter 5

Patient counselling
• Definition and benefits of patient counselling
• Stages of patient counselling – Introduction, counselling content, counselling process, and closing the counselling session
• Barriers to effective counseling – Types and strategies to overcome the barriers
• Patient counselling points for chronic diseases/disorders – Hypertension, Diabetes, Asthma, Tuberculosis, Chronic obstructive pulmonary disease, and AIDS
• Patient Package Inserts – Definition, i mportance and benefits, Scenarios of PPI use in India and other countries
• Patient Information leaflets – Definition and uses

Download Notes

Chapter 6

Medication Adherence
Definition, factors influencing non- adherence, strategies to overcome non-adherence

Download Notes

Chapter 7

Health Screening Services in Community Pharmacy Introduction, scope, and importance of various health screening services – for routine monitoring of patients, early detection, and
referral of undiagnosed cases

Download Notes

Chapter 8

Over The Counter (OTC) Medications
• Definition, need and role of Pharmacists in OTC medication dispensing
• OTC medications in India, counseling for OTC products
• Self-medication and role of pharmacists in promoting the safe practices during self-medication
• Responding to symptoms, minor ailments, and advice for self-care in conditions such as – Pain management, Cough, Cold, Diarrhea, Constipation, Vomiting, Fever, Sore throat, Skin disorders, Oral health (mouth ulcers, dental pain, gum swelling)

Download Notes

Chapter 9

Community Pharmacy Management
• Legal requirements to set up a community pharmacy
• Site selection requirements
• Pharmacy designs and interiors
• Vendor selection and ordering
• Procurement, inventory control methods, and inventory management
• Financial planning and management
• Accountancy in community pharmacy – Day book, Cash book
• Introduction to pharmacy operation softwares – usefulness and availability
• Customer Relation Management (CRM)
• Audits in Pharmacies
• SOP of Pharmacy Management
• Introduction to Digital Health, mHealth and Online pharmacies

Download Notes